YES Bank Credit Card Customer Care
YES Bank credit card customer care is available on the toll-free number 1800 1200 from 8:00 a.m. to 8:00 p.m., with only critical services after 8:00 p.m. To block a lost or stolen YES Bank credit card, call 1800 103 1212. Email, SMS, net banking, the mobile app and a four-level grievance process cover everything else.
This guide provides verified customer care numbers, step-by-step assistance for common issues, and the official grievance redressal process, helping you get faster and more effective resolutions.
YES Bank Credit Card Customer Care Contact Details
Below are the official YES Bank credit card customer care contact details for general, premium, and corporate customers.
YES Bank Credit Card Customer Care Phone Number
- YES Bank credit card customer care Toll-free number: 1800 1200
- Email: yestouchcc@yes.bank.in
YES First & YES Prosperity Customers Care Phone Number
- YES Prosperity: 1800 103 1212
- YES First, Marquee and Reserv: Toll-free 1800 103 6000
- YES First Email: yesfirst@yes.bank.in yesfirstcc@yes.bank.in
- Yes Private cardholders: Toll-free 1800 121 4444 or 1800 103 0210, international +91 22 7185 6444, email yesprivatecc@yes.bank.in.
YES Bank Dedicated Email IDs for Credit Card Services
- General Queries: yestouchcc@yes.bank.in
- Retail Card Cancellation/Closure: creditcard.closure@yes.bank.in
- Commercial Card Closure: cc.corporateassist@yes.bank.in
- Credit Card Mis-selling/Harassment: +91 (22) 6893 7300 (8:00 a.m. to 8:00 p.m.), ccsalescomplaints@yes.bank.in
How to Block YES Bank Credit Card (Theft or Loss)
If your YES Bank credit card is lost or stolen, immediate blocking is crucial to prevent unauthorised transactions.
Block Credit Card via Customer Care
- India: 1800 103 1212
- From Abroad: +91 22 4935 0000
Block Credit Card via SMS
- SMS Format: BLKCC <last 4 digits of card>
- Send To: +91 98409 09000
- Ensure the SMS is sent from your registered mobile number.
Block Credit Card via Digital Banking
Log into YES Bank Net Banking or the YES Bank mobile app and instantly block your credit card.
Download the YES Bank mobile app (available on iOS and Android) to manage your credit card 24/7—check balance, pay bills, block/unblock card, report fraud, redeem rewards, and raise service requests without calling customer care.
What to Do If Your YES Bank Credit Card Is Blocked?
If your credit card has been blocked due to suspicious activity, missed payments, or security reasons:
- Contact YES Bank customer care immediately
- The executive will guide you on card unblocking or replacement
YES Bank Credit Card International Helpline Numbers
Customers travelling or residing overseas can contact YES Bank through the following international helplines:
Dedicated Credit Card International Helpline
+91 (22) 5079 5101
Other International Contact Numbers
- +91 (22) 5079 5101
- USA: 1833 380 0149
- Canada: 1833 491 0559
- UK: 800 048 9153
- UAE: 8000 3570 2510
YES Bank Credit Card Grievance Redressal Process
YES Bank follows a structured grievance redressal mechanism to ensure timely and fair resolution of customer complaints.
Note: To raise any query or complaint, please visit the bank's grievance redressal webpage
Level 1: Initial Complaint
- Contact customer care
- Visit any YES Bank branch
- Email or raise a request via net banking
Level 2: Grievance Redressal Officer
Sangeeta P Head – Grievance Redressal YES Bank Limited YES Bank House, Off Western Express Highway Santacruz East, Mumbai – 400055
- Email: head.grievanceredressal@yes.bank.in
- Phone: 022-50795173
Level 3: Principal Nodal Officer
Mr. Vikas Bindal Principal Nodal Officer, YES Bank Limited
- Email: principal.nodalofficer@yes.bank.in
- Phone: 022-50795174
Level 4: RBI Ombudsman
If your complaint is not resolved within 30 days, or you are not satisfied with the reply, you can escalate it to the RBI Ombudsman as per RBI guidelines.
You can also visit YES Bank's online grievance redressal portal to submit complaints, track status, and access resolution timelines 24/7.
Summary
YES Bank credit card customer care handles billing, fraud and card-blocking queries through phone, email, SMS, net banking, the mobile app and branch visits. Unresolved YES Bank credit card complaints can be escalated through the Grievance Redressal Officer and the Principal Nodal Officer to the RBI Ombudsman. The contact details and card-blocking steps above are the fastest way to reach YES Bank credit card customer care.
FAQs on YES Bank Credit Card Customer Care
1.Which number should I call for general YES Bank credit card customer care support in India?
Call the toll-free YES Bank credit card customer care number listed in the contact details above for billing, payment and service queries. The number that applies to you can differ by card variant, and email support is listed alongside the phone numbers. The card-blocking number is listed separately in the blocking section.
2.Can I close my YES Bank credit card through customer care?
Yes, YES Bank credit card customer care accepts closure requests by phone or through the dedicated email addresses listed above, which differ for retail and commercial cards. You will need to share your card details and the reason for closure. Any outstanding balance should be cleared before the card is closed.
3.What should I do if my YES Bank credit card is lost or stolen?
Block your YES Bank credit card immediately through YES Bank credit card customer care, an SMS from your registered mobile number, net banking or the mobile app. Each blocking channel is set out in the blocking section above. Once the card is blocked, ask YES Bank credit card customer care about a replacement.
4.Can I block my YES Bank credit card online or via SMS?
Yes, YES Bank credit card customer care offers blocking by phone, by SMS from your registered mobile number, and through net banking and the mobile app. The steps are listed in the blocking section above. Choose whichever channel is quickest for you at the time
5.How do I report a fraudulent or unauthorised transaction on my YES Bank credit card?
Report it to YES Bank credit card customer care as soon as you notice it, and block the card if you suspect it has been compromised. Share the transaction details and keep your complaint reference for follow-up. If it is not resolved, use the YES Bank credit card grievance redressal process described above
6.What should I do if my YES Bank credit card is blocked?
Contact YES Bank credit card customer care straight away if your card has been blocked because of suspicious activity, missed payments or security reasons. The executive will guide you on unblocking or replacing the card. The steps are covered in the section on what to do if your YES Bank credit card is blocked.
7.How long does YES Bank credit card customer care take to issue a replacement card?
The delivery time for a replacement YES Bank credit card depends on your request and delivery location, and YES Bank credit card customer care can confirm the expected time. You can follow up with YES Bank credit card customer care if your replacement card is delayed.
8.How can NRI customers or customers abroad contact YES Bank credit card customer care?
Customers abroad can reach YES Bank credit card customer care on the international helpline numbers listed above, which are country-specific for a few locations and common for the rest. The number for blocking a lost card from abroad is listed in the blocking section. Call charges may vary depending on your location and operator.
9.What is the grievance redressal process for unresolved YES Bank credit card complaints?
YES Bank credit card customer care follows a structured, multi-level grievance process: an initial complaint to customer care, escalation to the Grievance Redressal Officer, further escalation to the Principal Nodal Officer, and finally the RBI Ombudsman if the issue remains unresolved. Contact details for each level are listed above. The bank's online grievance portal can also be used to raise and track a complaint.
10.Can I complain to the RBI Ombudsman about YES Bank credit card customer care?
Yes, if YES Bank credit card customer care and the earlier grievance levels do not resolve your complaint, you can escalate it to the RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme. You must complain to YES Bank first, and you can approach the Ombudsman if you get no reply within the prescribed period or are not satisfied with the reply. Complaints are filed online through the RBI's complaint portal.
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